S
docs.syncra.money
API ReferenceMerchant APIApi referenceDisputes

Open a dispute (appeal)

Opens a dispute for a specific deal. The merchant may attach evidence files (by their UUIDs).

POST/api/v1/p2p/merchant/appeals

Opens a dispute for a specific deal. The merchant may attach evidence files (by their UUIDs).

Authorization

MerchantToken MerchantSignature
X-Merchant-Token<token>

64-character hex public merchant token assigned during onboarding.

In: header

X-Signature<token>

Stripe-style HMAC-SHA256 signature. Format: t=<unix_seconds>,v1=<hex_hmac_sha256> where hex_hmac = HMAC-SHA256(webhook_secret, "<unix_seconds>.<raw_body>"). Replay window: 5 minutes (60s future drift tolerated).

In: header

Request Body

application/json

TypeScript Definitions

Use the request body type in TypeScript.

Response Body

application/json

application/problem+json

application/problem+json

application/problem+json

curl -X POST "https://example.com/api/v1/p2p/merchant/appeals" \  -H "Content-Type: application/json" \  -d '{    "deal_id": "2fa5b64f-5b72-4263-958e-07b76f41abe3",    "reason": "Funds not credited within 30 minutes"  }'
{  "appeal": {    "appeal_id": "c1d2e3f4-5678-90ab-cdef-1234567890ab",    "deal_id": "7ac148fe-1234-5678-9abc-def012345678",    "status": "OPEN",    "reason": "Funds not credited within 30 minutes",    "resolution_note": "",    "created_at": "2026-08-10T12:45:00Z",    "resolved_at": "",    "updated_at": "2026-08-10T12:45:00Z"  }}
{  "type": "../dictionary",  "title": "string",  "status": 0,  "detail": "string",  "instance": "../dictionary",  "errors": [    {      "field": "amount",      "message": "must be greater than 0",      "code": "POSITIVE_REQUIRED"    }  ]}
{  "type": "../dictionary",  "title": "string",  "status": 0,  "detail": "string",  "instance": "../dictionary",  "errors": [    {      "field": "amount",      "message": "must be greater than 0",      "code": "POSITIVE_REQUIRED"    }  ]}
{  "type": "../dictionary",  "title": "string",  "status": 0,  "detail": "string",  "instance": "../dictionary",  "errors": [    {      "field": "amount",      "message": "must be greater than 0",      "code": "POSITIVE_REQUIRED"    }  ]}